<pre>

[

  {

    “question”: “Where are the list of users in TQSoft?”,

    “answer”: “The user list is in the Edit Security option. The user list starts with a ‘default’ user called demo. As long as demo is active the Login window will not appear at TQSoft startup. Once demo user is de-activated in Edit Security, the Login window will appear at startup and valid credentials must be entered. Be sure that an Administrator is correctly setup before de-activating demo! If access to TQSoft is lost through ID\/Password errors then download the emergency security patch from www.tqsoftware.com. Instructions are there.”

  },

  {

    “question”: “How do I start configuring TQSoft my thermal validation requirements?”,

    “answer”: “This consists of several easy steps: 1. You can (optional) setup a Chamber Record. a. Go to Setup Database Entries and select Chamber Records. b. Right click on Chambers to create a new record. c. In ID tab just enter Serial number and Name. (They can be the same) d. In Details tab enter Manufacturer and Model. Everything else can be left for now until your report content requirements are fully known. e. Press Seve Changes then exit. 2. Logger Connection and Channel Configuration. a. Decide if you need to setup a user list in Edit Security. b. Consider each of your thermal validation projects and select one to start with. c. Navigate to Equipment Connections\/Select Type of Logger and select your logger type and connection parameters. See the relevant TQSoft manual Appendix for full connection information. d. With successful connection TQSoft will know how many channels the logger is configured for. e. Navigate to Equipment Connections\/Edit Channel Configuration, create a new one with right click on Channel Configurations. f. Click on the new file (eg Channel configuration 9) and change the name on the right. g. Setup each channel with the required sensor type, decimal places and chart color. Use the Duplicate option for speed. g1. For pressure, humidity, or some other measurement you will likely want to set a voltage input. g2. Scaling uses the same correction registers as the thermocouple calibration procedure outlined below. g3. See 3c below for the scaling procedure. h. Press Quit when finished. If you answer ‘yes’ to the question ‘Use channel configuration now?’, the settings are uploaded to the logger. If answer ‘no’ the settings are juat saved. 3. Calibrating your thermocouples with a thermal bath. This step may not apply to all projects, it depends on your sensors and customers requirements. a. Setting up Automatic Calibration a1. This is optional, with no thermal bath connected operator is prompted to set temperature on the bath. With no reference probe connected operator will need to enter the stable reference displayed on the bath or reference unit. a2. With no connection to thermal bath or reference channel proceed directly to the Calibraion Corrections then Calibration. a3. If you wish to connect to a thermal bath then go to Equipment Connections then Select Type of Thermal Bath. See the relevant TQSoft manual Appendix for full connection information. a4. Some baths have a build in reference probe and may allow TQSoft to use it. a5. Use the drop down option Thermal Bath Control to check the unit is communicating. a6. If measurements are not displayed use Windows Device Manager to check COM ports, check COM settings on the bath. a7. If you wish to connect to a separate reference unit then go to Equipment Connections then Select Type of Reference. See the relevant TQSoft manual Appendix for full connection information. a8. Use the drop down option Reference Control to check the unit is communicating. a9. If measurements are not displayed use Windows Device Manager to check COM ports, check COM settings on the unit. b.\tCalibration Procedure. b1. Proceed to Calibraion Corrections then Calibration (Logger must be connected). b2. Select which calibration file will be used to store the offset results of the calibration, and press OK. b3. Select the channels that you want to calibrate. b4. At the Test Equipment window select the equipment you are using. b5. At the calibration Setup window enter the high, low, and check point of the procedure. b6. The stability panel settings will be familiar to experienced technicians, see section 2.5 of the general manual for full details. b7. Press OK to proceed. b8. If the calibration is automatic TQSoft will wait for sensor stability criteria to be achieved, and proceed to completion. b9. For non automatic calibration user is prompted to set thermal bath temperatures and change reference setpoints. c.\tScaling voltage channel inputs for pressure and humidity etc. c1. Go to Calibration adjustments then Calibration Files Manual Adjust. This option may need to be added to your user profile in Edit Security. c2. Click on the same calibration file that you used for the calibration process above, and open the treeview to see all channels. c3. Click on the voltage channel, then enter a scaling on the right. For example, Measured 0 volts, Actual 1 Bar. c4. Press Add SetPoint, then click on channel again and repeat, for example, Measured 4 volts, Actual 4 bar. c5. Press Add SetPoint again and open the treeview for that channel. There should be 2 setpoints. Close the window and click Save. 4. Checking that all setpoints are being used. a. Go to Equipment Connections then Select Type of Logger dropdown option Test Connection. b. If the logger is successfully started the Inputs Display window should show scanned measurements. c. Values shown green have corrections or scaling applied, the operational calibration file is shown in the window caption. d. Values shown red do not have corrections or scaling applied. e. Hover over a measurement value to see the actual correction applied. 5. Preparing for a test by setting up a Test Specification. a. Test Specifications have many parameters but this guide will instruct on creating a new simple one. b. Go to Testing then Test Specifications. Click New then No for Use as basis for new one. c. Click Next. Then change the Name to something like Test 1. d. If using Fluke click Measurement Rate Fast. e. Select the calibration file used in previous steps. f. Select the channel configuration file used in previous steps. g. Click on Probes tab and Select Probes button. Select desired probes. h. Press OK to save the Test Specification and exit. 6. Running a Test. a. Go to Testing then Start Logging. b. Select a chamber name and enter a number for this test. Press Next c. Select the required Test Specification and press Next. d. Enter a Job Reference or press the Auto button. f. Press Start Logging. The chart will appear showing real time data being updated. g. To stop exit the chart and press Stop Logging. h. The data will be available in ‘Reports and Data File Management’.”

  },

  {

    “question”: “Whay is the page numbering of my PDF generated by TQSoft incorrect?”,

    “answer”: “You do have to make the PDF twice before the correct page x of y will appear. Is this the problem or you have, or some other paging error? Also you can find your report files in TQSoft\/Reports, so you could locate a particular set of report files and send them I can have a look.”

  },

  {

    “question”: “When logging the Fluke logger nearly always loses communication with TQSoft, how can we fix this?”,

    “answer”: “1.\tWhen we have Fluke connected to TQSoft in our office with LAN or USB we are able to log data for weeks without issue. 2.\tWhen system is used on site the real time data can stop in TQSoft. Sometimes it can stop after minutes and sometimes after many hours. 3.\tSometimes the Fluke unit also freezes, and needs to be rebooted, but usually the Fluke unit continues storing data, and it can be imported to TQSoft at completion. 4.\tWith USB connection the Fluke drivers create a COM port in PC. We found that when communications issue occurs the COM is affected and will usually need re-install by disconnecting USB and re-connecting. 5.\tWith LAN connection we found that port is also affected by communications issue, but less so than the COM port. In fact after a period of minutes, real time data in TQSoft re-appears! However, complete data must be recovered from Fluke memory afterwards. 6.\tWe concluded that the communications issue is caused by electrical noise impacting Fluke firmware and this cannot be addressed by a PC application, in this case TQSoft. 7.\tWe advise customers to try a different electrical circuit and use Fluke memory. 8.\tWe don’t believe that Windows version has any effect on this issue. There is extra code in latest TQSoft versions to try to recover real time communications. This works a bit with LAN but Fluke download is still required because real time data is not complete, some is lost.”

  },

  {

    “question”: “Our TQSoft user assigned as Administrator has forgotten his password, how can we get access to the software again?”,

    “answer”: “Its simple to resolve, go to www.tqsoftware.com then Downloads and download the ‘Emergency Security Patch’, then copy it (Operat3.ini) to the TQSoft folder replacing the existing file. But you will have to re-enter user accounts.”

  },

  {

    “question”: “Can I get a trial of TQSoft or TQAero?”,

    “answer”: “The customer can go to www.tqsoftware.com and login with………….Username: TQTrial….Password: TQTrial00001. Then in the Downloads you should find full installs for TQSoft and TQAero 9.x.x. To install right click on setupTQSoft90x.exe and choose ‘Run as Administrator’. When running the software first time the registration window should appear, please make the ‘Trial’ selection. Please be aware that you will need to verify your email address by checking your email.”

  },

  {

    “question”: “Is it a way that we read the Fluke 1586A channel configured with the  mx+b function? We need it for relative humidity and other non-temperature measurements.”,

    “answer”: “Yes the Fluke channels can be directly programmed with mx+b function. But TQSoft can have multiple setpoints added for each channel, and 2 setpoints is an mx+b. The way TQSoft works is to do all adjustments in TQSoft, so the Fluke is not programmed with the mx+b through TQSoft. If you use Fluke memory, the adjustments are done when the data is imported to TQSoft.”

  },

  {

    “question”: “Is TQSoft limited to maximum 2 set points?  What I meant by points was the points in the oven space. Let’s say we want to calibrate the oven at 9 different temperature locations and 1-2 RH sensor locations. But we want to calibrate at those locations at multiple temperatures and RH set points eg -70 deg C, -20 deg C, 0 deg C, 50 deg C, 150 deg C, 5% RH \/ -10 Deg C, 20% RH \/ 20 deg C, 95% \/ 80 deg C. Can it be done with TQsoft?”,

    “answer”: “We are talking at cross purposes. By setpoint I mean a temperature value (or humidity) at which a calibration adjustment is calculated. I will try to use your meaning and use calibration points! I think you are confusing calibration in TQSoft with your calibration of a chamber. They are separate. 1.\tIn TQSoft you can add calibration points for your sensors connected to the Fluke. These calibration points can be used to adjust temperatures or scale voltage to pressure or humidity. 2.\tFrom the data you collect I think you want to calculate calibration data\/adjustments for the chambers you are working on. Here is the process: 1.\tIn TQSoft setup a channel configuration and calibration file so that 9 temperatures and 2 humidity sensors are functional. (Test it with Inputs Display) 2.\tSetup a simple test specification that uses correct channel configuration and calibration files and will log 9 temperatures and 2 humidities. 3.\tTry the test spec in a simple scenario, check data. 4.\tPut the sensors into a chamber and try to log a complete data set at all setpoints and temperature\/stability points. Be sure to use Fluke memory option in case the TQSoft communications are disrupted. If disruption occurs data can easily be imported into TQSoft at completion. 5.\tSend data to me and we can then discuss what calculations you wish TQSoft to make and report.”

  },

  {

    “question”: “How can I make it so it will provide us with data every 1 minute in the data list?”,

    “answer”: “The Data List print interval is controlled by stage settings, for example… 08:12:35 Cycle Started [INT:02.00 CODE:1] INT:02.00 means a 2 minute print interval. Each stage has its own setting. This is separate from the scan interval in the Test Specification. The scan interval is the rate the logger scans and sends data to TQSoft, and is the rate at which TQSoft stores data.”

  },

  {

    “question”: “I encountered a problem while using the software. When I clicked on Calibration, it prompted that Calibration curently NOT active in Pc. What could the cause of this issue and what should I do?”,

    “answer”: “This message indicates that a user has switched off calibration in TQSoft. To switch it back on use Calibration Files Manual Adjust, and this may need enabling in your user profile, use Edit Security to do that. Then click on Calibration Files in the treeview and you should see the option box on the right. Latest 29\/4\/25”

  }

]

</pre>